CLUB KNOWLEDGE BASE // FAQ

Got Questions Before You Hit Play?

Everything you need to know about our premium fabrics, 1–3 day made-to-order crafting, worldwide delivery, and 30-day quality guarantee.

HUMAN SUPPORT · UNDER 24H

Still Need a Hand?

Need a refund or replacement, check on a package, or pitch an episode scene for our next drop? Sasi and the team reply within 24 hours.

SHIPPING & DISPATCH

How long does production and shipping take?

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All Binge Club™ apparel is crafted and quality-inspected specifically for your order across our production studios in the United States, United Kingdom, European Union, and Australia (registered Australian business HQ: 191 Constance Street, Bowen Hills, QLD 4006, Australia · ABN: 82 821 457 983). Metal posters and wall art are crafted across specialized regional print labs in the US, UK, EU, and Australia. Please allow 1 to 3 business days for handling and quality preparation before your package is dispatched with live carrier tracking.

Estimated Transit Times after Dispatch:
• United States: 2–5 business days (USPS / UPS Tracked)
• United Kingdom: 2–3 business days (Local Courier Tracked)
• France: 3–5 business days (La Poste / Colissimo Tracked)
• Oceania / Australia: 3–6 business days (Australia Post Tracked)
• Canada & Asia: 7–14 business days (Tracked Airmail)
• Europe & New Zealand: 5–10 business days (Local Post Tracked)
• Rest of the World: 8–15 business days (Tracked International Airmail)
• Metal Posters & Wall Art: 5–10 business days worldwide (Tracked Regional Courier Delivery)

✓ Orders to the United States, United Kingdom, European Union, Australia, and New Zealand arrive with zero unexpected customs or import duties.

As soon as your package is handed to the postal carrier, you’ll receive an automated shipping confirmation email with your live tracking number, which you can track anytime on our Order Tracking Page.
SHIPPING & DISPATCH

What are your worldwide shipping rates?

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✨ 100% FREE Tracked Worldwide Shipping on ALL orders with NO minimum spend requirements! Free tracked shipping is automatically applied at checkout for all items and destinations.

To provide full transparency, the standard carrier value included complimentary with your order is outlined below:

Destination Standard Carrier Value Your Shipping Cost Est. Transit
United States (USD) $6.10 USD FREE (Value Included) 2–5 business days
United Kingdom (GBP) £7.49 GBP FREE (Value Included) 2–3 business days
France (EUR) €6.95 EUR FREE (Value Included) 3–5 business days
Oceania / Australia (AUD) $19.95 AUD FREE (Value Included) 3–6 business days (Apparel)
5–10 days (Posters)
Canada & Asia (CAD / USD) $8.45 CAD FREE (Value Included) 7–14 business days (Apparel)
5–10 days (Posters)
Europe & New Zealand (EUR / NZD) €6.95 EUR FREE (Value Included) 5–10 business days
Rest of the World $24.00 AUD FREE (Value Included) 8–15 business days
✓ All packages dispatched with door-to-door tracking numbers. No surprise shipping fees added at checkout.
FIT & FABRICS

What fabrics and materials are your garments crafted from?

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We craft our apparel exclusively with premium, heavyweight materials engineered for all-day marathon comfort:
• Graphic Tees: 100% Airlume combed & ring-spun cotton (4.2 oz/yd², side-seamed retail fit, pre-shrunk for zero post-wash distortion).
• Hoodies & Crewnecks: Heavy Blend™ plush fleece (50% premium cotton / 50% durable polyester, 8.0 oz/yd² brushed interior with tear-away comfort labels).
FIT & FABRICS

How do the sizes run? Should I size up?

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All of our tees, hoodies, and crewnecks feature a modern true-to-size unisex retail fit. Order your normal everyday size for a tailored standard fit, or size up one size if you prefer a relaxed, oversized streetwear drape. Every product page includes an interactive Size Guide in both inches and centimeters.
FIT & FABRICS

Will the graphic crack or peel in the wash?

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No. Unlike thick plastic heat-transfers, we use eco-friendly, water-based Direct-to-Garment (DTG) inks that bond directly into the cotton weave for a breathable vintage hand-feel. To keep the colors vibrant for years, machine wash cold, turned inside-out, and tumble dry low or hang dry.
RETURNS & GUARANTEE

What is your return, refund, and cancellation policy?

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• 30-Day Quality Guarantee: If your order arrives damaged, defective, misprinted, or incorrect, email photos to support@thebingeclub.co within 30 days of delivery. We will arrange a 100% free replacement or issue a full refund—no need to mail faulty items back.
• Made-to-Order: Every garment and print is produced specifically for your order. Because made-to-order goods cannot be restocked or resold, we cannot accept returns or exchanges for change of mind or ordering an incorrect size (please consult our sizing guides before ordering!).
• Order Cancellations: You can request cancellation or modification within 24 hours of placing your order before it enters production.
• $0 Fees: We never charge restocking fees, and because physical returns are not required, you never pay return shipping.

Contact us anytime via our Contact page or email support@thebingeclub.co. See our full Refund Policy for complete details.
CLUB LORE

Are these designs original? Can I request a theme or design?

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Yes—every piece features 100% original designs inspired by comfort-watch culture, created independently in-house by Binge Club. Have a nostalgic theme or subtle inside joke you'd love to wear? Send us a Design Pitch—several of our best-selling drops came straight from community suggestions.
ARCHIVE GRADE

Made for Binge Watchers

Original designs inspired by comfort-watch culture, celebrating the inside jokes, legendary moments, and favorite cult universes.

PREMIUM FABRICS

Ultra-Comfort Cotton & Fleece

100% combed ringspun cotton tees and cozy 50/50 fleece hoodies & sweatshirts. Soft, breathable, and pre-shrunk for longevity.

WATER-BASED INKS

Fresh Direct-To-Garment

High-definition prints using eco-friendly, water-based inks that won't crack or peel after multiple washes.

QUALITY GUARANTEE

30-Day Quality Guarantee

Damaged, defective, or print issue? We'll send a 100% free replacement or full refund within 30 days—no hassle of mailing items back.